FAQ

Where Do I Contact You?

You may contact us using the Contact Page or email us at: shopvittoria@gmail.com

Do you ship worldwide?

Yes

How long will it take for my order to be delivered?

Your order will typically take between 1-2 weeks to arrive at your doorstep for U.S. after the product is shipped by our warehouse. For international customers, please allow 1-5 weeks.

Please note delivery times may vary according to different country’s custom restrictions.

What are my payment options?

We accept payments by all major credit card companies and Paypal.

Can I change my order?

We work very quick at processing orders to make sure you receive them as soon as possible. After you have placed an order, you will be unable to make changes.

What should I do if I entered the wrong shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any changes once your order has been shipped. If your order is marked as returned to sender, we will be required to pass on a subsidized reshipping postage fee of $10 USD. Do ensure you update us via email at with the correct and complete address as soon as you can.

Where can I find a discount code

We send out discount codes regularly to those who are subscribed to our email list. If you wish to subscribe, scroll to the bottom of the page and enter your email.

How do I receive multiple item order

If you order several products, each one will be sent in a separate package (in most cases).